Quote from: theresa888 on Today at 02:55:59 AM

Quote from: JollyGood on February 14, 2024, 07:44:17 PM

They have made it clear they cannot evaluate the issue properly as it is out of their scope of expertise and not because of any other reason. The Shuffle casino representative was adamant the OP is based in a restricted area and had multiple accounts and also provided fake KYC therefore with CasinoGuru now stating they cannot do anything, what will the OP do next?

In the complaint filed with CasinoGuru, they mentioned that they would continue to communicate with me, but it has been a week now and I have not received any response from them. I don't know what to do next; I just want to retrieve my funds because I urgently need this money. Thank you! Additionally, I want to emphasize that I have never provided any KYC documents to Shuffle, so they have no reason to claim that I provided fake KYC

They did not mentioned that they will continue to communicate with you, they said they've continued[ly] communicating with you regarding this, as in they've repetitively inform you about the matter.

Do you mind to inform us your residency, though? It's been asked and ignores numerous times.