Quote from: SimpleMachin34 on February 15, 2024, 03:03:46 PM

Quote from: JollyGood on February 15, 2024, 01:39:16 PM

While we wait for the Rollbit forum representative to reply, I would like to ask a question. Though it might not happen, what would be the outcome that would close this matter for you? What reply from Rollbit would satisfy you that you owe them nothing and they owe you nothing? As I mentioned, it might happen but at least we would know what sort of outcome you would like for this matter to be resolved.

Quote from: SimpleMachin34 on February 15, 2024, 12:35:34 PM

Bumping this as I'm still waiting for Rollbit representative official help.

Thanks everyone

In my understanding Rollbit owes me the deposited sum after my closure request.
They lied here:
"We've made it as difficult as possible for you to return to Rollbit"

As I sent them an email from the other account 2 days later and they allowed me to play but they didn't allow me to withdraw - so it was a trap.

They knew all the time I had two accounts so explain me why aren't they negligible for closing only one of the accounts?
It would be important for them to take this case and fix their procedures because they didn't make everything they could have done < it is needed to protect gambling addicted players.

Can someone ask this to their support please?
"having two accounts, is it possible to request closure of only one of the accounts due to addiction? remaining the other account opened?"

They aren't answering any of my questions.

I personally don't think they owe you anything. You share a good portion of blame here by not mentioning you have two accounts, assuming they'll know that fact. And to further complicate things, you send them multiple tickets from multiple accounts at once, how is this not confusing?

Moving to the clause where they state "we've made it as difficult as possible for you to return to Rollbit", I think it works in the sense they'll prevent future accounts to be created, all existing account should be reported by the user when they ask for self-exclusion. To put it bluntly, what's the purpose of self-help if they're not voluntarily throw themselves all-in into the program? By not mentioning someone has another existing account [be it because they assume the staffs knows or because they deliberately left it out or other reason] it can be considered as an attempt to circumvent the self exclusion, and there is a clause for that.

Now, talking about the accounts and the self-exclusion itself, it is worth to mention that it's only one day after you set self-exclusion that you tried to access Rollbit through the other account. Interestingly, you did that without external prompt like invitation email from Rollbit, promotion, etc. You just consciously, with your own initiative, try to log into your other account.

The big question is: why?

You know you're self-excluded, so why bother trying to log-in again just the day after? Not to mention you're trying that with the account you left out, be it unintentionally or deliberately, from their live support.