Quote from: Nwada001 on February 15, 2024, 10:09:59 PM

Quote

Hello! Your account was blocked by the decision of the
administration. The money was debited from your account to
compensate for our losses
Kind regards,
Maxine
VIP
Department account manager

The Quote above is from the last screenshot the OP posted.

This is one of the worst excuses I have even seen from a casino as a means to claim users deposits and the amount they won from betting.

But before I start, let me ask you: @Op, was the withdrawal that you made that was rejected the first and only withdrawal that was made since your account registration? Have you not received any successful withdrawals?

And in the past, do you have any accounts that violated the casino rules? I'm asking all this because I need to know the reason and where you have cost the casino something that they need to compensate for with your deposit. If it was something of abuse, at least they should return your deposit to you.

Without drawing conclusions, hearing from the other side of the story will also go a long way. They have an ANN thread here, and their campaign was paused a few weeks ago. Hopefully, we might be able to get a reply from their representative.

Accused ANN thread: https://bitcointalk.org/index.php?topic=5471520.0
Their representative: https://bitcointalk.org/index.php?action=profile;u=3583518 (last active few hours ago)

Hello, thanks for understanding, i was really surprised when i saw it.

Yes it was my first and only withdrawal.
i never had this kind of experience with other casino. I had accounts on almost all bitcointalk online casinos)
I also have second active complain with seabet.io but its different story, seabet is unlicensed casino and they started scamming many players.

I also want to say there was around 2 week gap between placing the bets and requesting withdrawal, (whole 2 weeks account was active without issues, so bets.io tried to wait if i lose money on their site before they stole my money.