Quote from: dimonstration on Today at 11:26:11 AM

Quote from: SimpleMachin34 on Today at 06:38:48 AM

Yes it was difficult - thats why I came back - It is called by addiction for some reason.
Yes it would be easier, but that isn't what their regulator specifies for them.
It is hard to understand a sickness without being sick. I'm fighting for help and I'm assuming my condiction.

Isn't easy aswell to close all the customer accounts when he states he suffers from addiction? A few lines of code fix that.

Reality sucks. You can only expect this kind of strict implementation from them if you are using multiple account and winning consistently using a strategy that they consider unfair for them. But anything unrelated to withdrawal is not that strict when regards to determining multiple account.

You mention in your OP that both your account is KYC approved. Do you use same identity or you use other identity that belongs to your family member? It's just odd that they allow multiple account to both undergo KYC without closing the other one. Either way, the casino has way to detect multiple account and I agree that they should detect multiple account on case of self exclusion.

I used my own name (only name) on both KYC of my two accounts. No fathers, no cousins, no excuses.

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You mention in your OP that both your account is KYC approved. Do you use same identity or you use other identity that belongs to your family member? It's just odd that they allow multiple account to both undergo KYC without closing the other one. Either way, the casino has way to detect multiple account and I agree that they should detect multiple account on case of self exclusion.

Thanks... I share your thoughts and this is what I'm reporting here. I find curious that I didn't had reply from rollbit representative on this forum...