I am snipping the second half of the post in order to stay focused in one [easiest] issue and clearing them before moving on. One question: you do request for a self-exclusion?
And regarding the possibility to unban, as stated [and better explained by Kirito89 it should not be possible. They theoretically can, but they should not do that, as it will be ethically wrong, not to mention violating some regulations. If you still insist that they can, in a sense that there are prior instances of them unfreezing an account before its exclusion period runs out, you are more than welcome to provide it.
Here's how it went down....
- I asked for my account to be closed, not self-excluded.
- Afterwards, the support agent provided a copy & paste message that said I would be self-excluded for 21 days and if I make a new account or sign into another account, they would permanently ban me.
- I ended the chat by saying "tired of being harassed by the staff members for trying to help. ok bye".
- Then, I was banned for self-exclusion immediately after.
- The next day, Razer deposited funds to my closed account and sent me an email that he did that.
- I asked for my account to be re-opened, only to be pawned off to 3 other agents who said it was impossible to do so.
It's likely that Razer pawned the ticket off to 3 other staff members because him and I both know it's possible for him to unban me. I don't have any proof of them unbanning an account from self-exclusion, I just know that from experience with owning websites that have a user database, it's definitely possible for them to reinstate my account.
Also, I never closed my account on the grounds of having a problem with gambling. I closed because I was being treated unfairly, which seems to be pretty evident from this whole entire thing