Quote from: holydarkness on Today at 06:41:37 PM

Quote from: Get-Paid.com on Today at 06:24:10 AM

The bet was placed because you clicked on the screen to bet it.
Now unlike Stake, this provider (same provider for BetFury and others) only refuses your bet if the odds go in your favor.

[...]

If I may guess from OP's gif, I think the system actually works the opposite of what you described. BC have three options for odds change: [1] accept any odds change, [2] accept higher odds change, [3] don't accept odds change.

Option 1 will place bets regardless of any odds change, be it 1.5 lowered to 1.2, or increased to 2.15. Option 2 will only accept if the situation like OP's case happened, where the odds change to a higher one, from 1.5 to 2.15, and reject a bet when it goes lower, to 1.2 for instance. Selecting option number 3 will give warning and confirmation to accept change like the one on OP's gif, rejecting any bets without second confirmation.

Quote from: ghostingura2 on February 24, 2024, 10:37:47 PM

After refund my bet that shouldn't ever be accepted, you can close my account. No worries. I didn't like their support.

I didn't understand what you mean. If they don't refund it is 1000$ loss. If they refund you can't afirm I will play with it, neither losing it?!

One fact is that this bet shouldn't ever be placed. It seems everyone agree with that and the fact their live support is bad.

My ID is 30089880. Nothing to hide here. What else do you need?

True that no one can be 100% sure that you will place another bet with the cancelled fund, but I think that is a safe assumption to take. That said, I have to agree that the bet should not be valid.

These two assumptions, though seemingly contradictive at first, intersected at a question of opportunity, namely whether it is intentional or not; if you lose, you can claim that the bet should not be valid and ask for a refund, if you win, you demanded that the winning amount should be according to the new odds.

When do you notice the situation and how soon after it you contacted their support to ask for cancellation? Do you have proof to back up this claim, i.e. you reach them soonest after you realize that the odds changed and the bet shouldn't be valid, and that happened before the match ended?

Further, have you do KYC? As I believe you're well versed from your previous case with Rollbit, KYC plays crucial role in exclusion. I believe, unlike Rollbit, you only have one account in BC? If it's not KYCed, do you mind to perform it to help with exclusion to get you away from your addiction?

BC.Game Support, can you check your ticket log and confirm that the situation here is all that transpired? If OP tell everything in full truth, and that your system should have rejected the bet due to the odd change [like what I explained on the earlier part above to Get-Paid.com] but it somehow didn't, then I have to agree that the bet should not be valid [regardless whether OP will instantly re-place his bet with that cancelled fund or not] and the fund should be returned.

Hello! Thanks for keeping interest in helping and helping in fact.

I contacted them immediatly after this happens (please refer to this fact: https://imgur.com/a/Y8niyRk )
You can see it was placed in the exactly same minute - and the game was 30-15 (it ended 30:40) so 3 points were played after that that is more than 1 minute.

Yes I did the KYC fully, and I only have one account with BC.

Thanks once again.