Quote from: CryptoHeadlineNews on Today at 02:39:40 PM

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It is essential to note that, unlike many other platforms, we provided you with multiple opportunities to rectify the situation by submitting valid KYC documents. Our support team remained friendly throughout this process and wanted to assist you. Unfortunately, after the fourth attempt, genuine documents were still not provided, leading to the suspension of your account.

No doubt I was given multiple opportunities, and I uploaded my valid NIN document multiple times for you to verify my account, but yet your support team kept on declining my KYC, but rather your live support person (i.e 8lowie) told me that my KYC was rejected because the physical NIN ID Card which I submitted was suspected to be a printed copy of the digital NIN Card which I earlier submitted. And I'm yet to understand what that statement actually meant, or were you expecting a physical NIN Card to be different from a digital one? Because here in Nigeria both digital and physical NIN are the same and recognized for KYC verification on all online platforms.

Hence, no doubt that your casino have been in existence for more than 2yrs, but what I stand to say is that all the documents which I provided were all valid documents of mine, and none was forged, and I will be very glad if you can have a review on this case once again. Thank you

Guide me through this as I am not familiar with Nigerian govt. issued ID. The NIN card, it's available on both physical and digital form? And the physical ones look like this one below [I grabbed them from the internet, I don't think I doxxed the person as such info and image is readily available, but... just in case, I covered some details]

If they give you another chance to perform KYC, may I suggest you to take the picture of your ID on a very contrast background, like a black fabric, preferrably with the edge of the card visible to highlight that it is a physical card and not a piece of print-out. If they allow it, you can perhaps show your hands holding it, pinched by the edge with your fingers [see image below], something that can't be performed to a thin piece of paper

Those suggestions become less effective if they [and you] agreed to the solution I propose below, though

Quote from: playsherbet on Today at 01:36:41 PM

Hi CryptoHeadlineNews,
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May I suggest a video verification where your security team have a video call with OP, and he can show himself holding his card, to show that it is indeed a card, which the photo on the ID matched with the face of the caller? It should leave little to no room for any more doubt.