Quote from: Eternad on Today at 01:59:04 PM

Quote from: playsherbet on February 26, 2024, 01:36:41 PM

Upon review, the KYC documents submitted from your account were flagged as fraudulent by both our KYC provider and internal fraud team. While we understand they might have been accepted elsewhere, our strict processes are designed to maintain high standards and uphold the integrity of our operations under our license.

It is essential to note that, unlike many other platforms, we provided you with multiple opportunities to rectify the situation by submitting valid KYC documents. Our support team remained friendly throughout this process and wanted to assist you. Unfortunately, after the fourth attempt, genuine documents were still not provided, leading to the suspension of your account.

Sherbet has been operating for two years and we have thousands of daily players. Scam accusations like this are not taken lightly, and we respond to ensure players are completely aware of the reasons surrounding their suspensions. For a comprehensive breakdown of the reasons behind yours, we encourage you to contact our support team via email, mentioning this thread. We are more than willing to provide you with any necessary information to address your concerns.

Wow! Your standards might be super high for an online casino while Binance is more trusted and established service in crypto which the OP accepted. If this kind of simple KYC is very tough to verify on your casino then playing in there is a red flag.

The OP provided already the sample of his ID which is clearly a valid documents and there’s no way it’s fake. Besides the amount involved here too small for a too much strict KYC. Or is it because it came from your contest which you don’t like to be withdrawn to your casino balance? Most casino has a very simple KYC verification process since having no KYC is most preferred players while you are doing the opposite which is offering a too strict KYC verification. I will understand this decision if you already verify the ID as fake to their government records. You should provide evidence like this and just censored the complete details to hide OP identity.

To be fair --as well as counting in playsherbet's latest reply here-- from the narrative this far I think what happened is quite simple. KYC verification often [if not all] request for the photograph of the physical ID, not the digital version, even though such format exist and is an official ID issued by a govt. It's mostly because digital ID are prone to be photo-edited, given it's already in a digital form [png, pdf, etc.], thus an edit will be easily applied into the image as every aspect on that ID is uniform, whereas a photo manipulation on a photographed ID are probably easier to detect due to the light contrast, reflection, how some part of the card is worn, etc.

OP's case, the agent verifying his KYC think his ID was a print-out of his digital version, as he previously submitted the digital ones instead of the physical. With concern that it's a mere print-out [that can easily come from an edited image], they rejected the document.

That is why I recommend OP to photograph their card in certain ways that show the edge of the card, to show that it has depth that can't be mimicked by a piece of paper.