Quote from: JeromeTash on Today at 03:10:54 PM

Quote from: BitcoinGirl.Club on February 26, 2024, 12:22:47 PM

I am late to it but let me make a guess.

The OP placed a bet, odd changed from 2.15 to 1.5, the accepted odd was 1.5 and the stake was $1000. But then OP lost the bet. You refunded the bet that was placed instead of making it a loss bet. If this was a winning bet then it does not make sense for OP to be happy with the refund only, he would needed his investment and the profit.

It's the other way round. The odd was 1.5 then it rose to 2.15 around about the same time OP was placing it. The system accepted the 1.5 odd instead of notifying him that the odds had changed. OP lost the bet, but he has been refunded the initial stake given system error which is fair enough.

[...]

That case was resolved, BC refunded the bet. OP then come with another case.

Quote from: ghostingura2 on Today at 03:12:34 PM

Yes! I'm saying that.

I'm wondering, do I need to be screen recording to play on BC.Game casino?

No, what you need is submitting a self-exclusion as it's been known that you have a gambling addiction. BC.Game Support, please heed this information and lock OP's account once this case got resolved. OP has given his consent to get himself locked from your platform once the previous case got closed [quoted below the horizontal line]

Quote from: ghostingura2 on Today at 03:12:34 PM

The support is just anoying. I provided them the betid it should be more than enough.. and they requests for screenshots and more screenshots.

I placed a bet and 500$ was deducted from my pocket. It disappeared and wasn't credited the winnings neither the bet amount...

Edit: they raised a ticket... 5944937

I'm able to see the bet in transaction history here: https://i.imgur.com/NI36k92.png

So frustrating... I needed that amount to counterbet this bet now... and I'm screwed: https://i.imgur.com/d5PV8GD.png ...

Edit2: I'm done... now the open bet is loss and I couldn't counter bet because BC couldn't pay me in time... fantastic...

@BC can I have a compensation for this at least?! I stated my intention to counter bet with it on chat... and here on forum in time!

Edit3: BC answered stating it was a loss bet in their end, but they can't even tell me what leg is incorrectly settled.... https://imgur.com/a/ZTGhZqQ
I continue not even spotting it in my bet history, only on transaction history.

I had no cashin option because their system still didn't confirm the game that was won long time ago: https://i.imgur.com/HNRiFfQ.png Cry

I am reuploading your images so everybody can see them easier. I was about to reply to this thread around two hours ago, but I got something else to take care of and glad that I come back with their support already replied to you.

First of all, in regards to your reply to Shishir99 as below, small correction, you did not try it on other device, just different browser, as evident on the above image.

Quote from: ghostingura2 on Today at 03:03:34 PM

Yes ofc I did. I tried on other device and it is gone aswell...

https://i.imgur.com/NiALybR.png

Second, do you mind to show us your lost bet tab?

Quote from: ghostingura2 on February 24, 2024, 10:37:47 PM

After refund my bet that shouldn't ever be accepted, you can close my account. No worries. I didn't like their support.

I didn't understand what you mean. If they don't refund it is 1000$ loss. If they refund you can't afirm I will play with it, neither losing it?!

One fact is that this bet shouldn't ever be placed. It seems everyone agree with that and the fact their live support is bad.

My ID is 30089880. Nothing to hide here. What else do you need?