Quote from: BC.Game Support on Today at 08:29:20 AM

Quote from: ghostingura2 on February 27, 2024, 02:54:44 PM

Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

https://imgur.com/a/OALNcS8

BetID: 2374266505778049437

I won the 3 legs... 807.59$

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Because we are undergoing maintenance, I will investigate and provide you with a clear response later.

However, I strongly suggest that you provide the correct Game ID to live support for a reevaluation. From your screenshots, it is evident that the ID you provided to live support and the one posted in the community are entirely different.

Edit: We have looked into your case. In Game ID 237426650577804943, you placed a $500 bet and successfully won $807. You received the winnings, and shortly after, you continued betting with that amount. Everything appears to be in order with the initial bet.

As for the confusion with live support informing you of a loss, it seems to be a result of an incorrect game ID provided during the conversation. I hope this clarifies the situation for you.

Quote

Edit: We have looked into your case. In Game ID 237426650577804943, you placed a $500 bet and successfully won $807. You received the winnings, and shortly after, you continued betting with that amount. Everything appears to be in order with the initial bet.

Hello, you are not right about this.
The bet was missing in history, and It was paid 3 hours later as you can see here, so it wasnt "shortly": https://imgur.com/a/2sbhUT7

During this period I couldn't even see the bet anywhere but only on Bill history as I proved. Due to that I was unable to counter bet my winning bet.