Just saying, "Well, no response since December 2023, is that a good receipt for you?" means nothing. What is the problem? Who is affected? What is their claim? Did they send a refund request and not receive it? What exactly is your point?
If that is your reasoning, then please explain why the biggest one is not on this list? Also, explain why we have paid other people who have multiple times the balance of the users, sent it to the risk management team for review.
Sometimes, it is okay to think first before throwing around accusations.
Sometimes it's hard to think that is why most people judge, anyways I tried to also understand why some people are still complaining that they haven't received the balance remaining on the old site, and to that, the team needs to make a statement if the refund process has been done with and since players are still complaining of not getting their entire balance, there can be a way to verify the true authenticity of such claims and how best to handle them.
But all the same, I think the team has done a great job, judging from what I read on the trust review, it sounds as if positive things are coming from this team.