Quote from: logfiles on February 28, 2024, 11:57:07 PM

They don't just block your account out of the blue. Something must have happened for them to do so.
1. Did you use a VPN service to register, log in and play in the casino?
2. Do you have anyone else in the same household who used the same network as you to access websites? Do you share devices at time? Does he also have an account with Rollbit?

So to make this short , I had a chat with my partner and he made an account, previously on a similar address , we use this addresses because we run some Tiktok pages, the email that he used is whather**it11@gmail.com, and I used whatther**it11@gmail.com, the only difference being one of the emails has an extra t, he also requested a self-exclusion from the website.But that was my husband not myself , we share the same household and the same crypto wallets, as well as we have access to those email addresses, I offered to send proof that we are 2 different , anything they need signed confession pictures of our passports we share the same last name , hopefully they can sort this out as it is very unpleasant to lose those money.

Here is an email I just sent to them hopefully I can still sort it out

Good Morning,

Last night my account was disabled by you on suspicion that I am avoiding a ban, which is not true. After having a chat with my husband, who is my business partner as well, he mentioned to me that he created an account, with a similar email address, and I believe it is the account that support mentioned to have the username whatred or something like that.
He mentioned that he asked for a self-exclusion, but that is on him we are 2 different persons we share the same household, and we have access to the same emails and crypto wallets, so if anything was linked to those accounts it was just a coincidence.

My name is Tawita Flutar , his name is Catalin Flutar , if needed we can send further proof of identification, Passport, proof of address anything you need but we are 2 different persons also my husband used the email whathereddit11@gmail.com which we have access to, and I did whatthereddit11@gmail.com. The reason we have similar email addresses is that we work on some TikTok theme pages and we a multitude of accounts.
Please escalate this to the right department or a manager as I had a big chunk of money in the account and as I mentioned any proof required that we are 2 different persons we are happy to share.

Kind Regards,
Tawita Flutar