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I never had a problem with this site but the customer support is horrible ,.also i ve a question
Why they don't implement deposit/withdraw also trough lighting network?
Thank

I really need to understand what is going on with this platform, does it mean TheQuin is running the entire thing by himself/herself? I don't understand and this doesn't make any sense. How can a platform that handles people's monies be run by 1 person? If TheQuin is unavailable then we all have to wait until whenever he/she remembers that they have a platform where people put money into and someone might have a problem? My God what have I gotten myself into 😭 😭

Are you having any issues on freebitco? If yes, I'm very sorry to ask, possibly missed your previous post on that.

I also do not want to believe that a site as big as freebitco is being ran or managed by one person, and from my personal experience, customer support on freebitco actually used to be the best and one of the fastest in terms of response and solution to issues, this was in some years ago when I was pretty much very active on freebitco, I've had reasons to contact the customer care service multiple times and no issue of mine ever stayed till the next day without them replying and providing solutions, can't say what has happened or what is going on with the site this days, and why users are given a reason to complain here.

But all the same, I ask that you be patient, and also try to reach out to TheQuin on this forum by sending him a private message as well, hopefully, he comes around and every issue is sorted out amicably.

Yes I have a deposit problem. I made a deposit that wasn't credited to my account on the website. It's been over 6 months of trying to get in touch with absolutely no response from support. I'm exhausted, I have been posting about it on this forum since December 2023. It also seems (from people's responses to my complaint) that the support team is ineffective. I am so so exhausted. 😢

What? 😳
Six whole months and your deposit hasn't been credited?, I believe I don't need asking if youve checked to make sure it's the right address you sent your coins to, for I know that you must have checked and verified that you sent the coins to the right address.
But then, six months is such a long time, have you checked your freebitco wallet address and confirm that the coins you sent are still there?..

This is definitely not a good story for freebitco, the complains are piling up and I wonder what is really going on, atleast, they should have responded to issues like this and have it resolved, six months is not 6 days, it's half year we are talking about, looks like this site is gradually coming to it's end.
I would assume they are deliberately ignoring you, have you created a scam accusation?

I definitely have checked and everything is right on my end, it was sent to the right address but the coins never came in on the website (even though the transaction is long confirmed). I had to do a bit of a research and found this forum, hence why I am here. I am hoping that TheQuin gives a concrete response or solution as soon as possible. Also, I haven't created a scam accusation because I don't know how to do that... I'm still trying to be patient and hopeful that TheQuin responds to me as soon as he is online. 6 months is a very long time to resolve such a simple problem, it's just so frustrating.