Quote from: brincobt on February 29, 2024, 06:51:24 PM

An wrote 10 emails directly to kucoin support during the past 10 days.

10 emails for the past 10 days? Doesn't it seem too much and annoying already?

Quote from: brincobt on February 29, 2024, 09:22:56 PM

It appears to me as if Kucoin has grown too fast, so the support staff cannot serve their customers properly.

This isn't an excuse, though. It is a shame for KuCoin to proudly claim they have 24/7 support and yet they can't resolve seemingly simple issues for many days. Not only are they most likely understaffed, what they probably have are also overworked, clueless, and underpaid outsourced workers from god knows which part of the globe.

They've already responded to you so this might be a waiting game now.