Quote from: fritvalg on March 01, 2024, 06:09:13 PM

Hey everyone,

I've been with Stake since 2020 and made it to Diamond level. I've always bet big and never complained, even though I mostly lose. But last week, I finally won. I bet on lots of live sports like soccer in Bundesliga and Premier League, making 20-30 bets with odds from 1.10 to 2.5, and ended up winning about $20k.

But then, I tried to place a $300 bet on a big soccer game and got denied. Suddenly, I can't bet the $1,000 to $10,000 I used to. It's strange because I've lost a lot of money there. I asked my VIP manager, Steve, why my limits were cut, and he said he'd check but nothing changed. They won't let me bet like before.

I looked at my stats and saw I'm down $220k. So, after one good week, they limit how much I can bet. It doesn't seem right to let me lose all this time and then restrict me when I finally win. I understand limiting winners but doing this to someone who's lost a lot feels wrong.

Customer service didn't help, just told me to bet less and brushed me off. Is this how they treat someone who's been loyal and lost over $220k in 4 years? I think it's important you all know how they treat players here. If you start winning, they might just cut you off.

Take care.

This sounds strange. Where do you live?
Fist thing that comes to mind is consumer protection laws might have kicked in.
I haven't really studied latest changes to gambling laws, but those comes to mind. Like gambling regulations for protecting vulnerable people. Being down $220k sure would point to that.

This is from EU legislation:

But what ever the case is, you should be communicated more clearly about why this happened.

Quote from: Haunebu on March 02, 2024, 02:43:43 PM

Damn! Almost all sites operate like this op since they are businesses who are trying to earn money at the expense of gamblers at the end of the day.
-cut-

I don't get your logic, how is this about casinos earning more money? They are doing the exact opposite by limiting OPs bets. Or are you assuming OP is suddenly after 4 years going to win the house and that's why casino cut OP's bets? Let's face it, OP was down $220k, that's not winning and getting cut off because of it.