Quote from: Shishir99 on March 02, 2024, 04:51:14 AM

Quote from: albus19 on February 29, 2024, 01:16:00 PM

That’s why I offered to send evidence that can prove that we are 2 different persons, anything from passport photos , bank transfers plus the KYC verification Face, ID

I am curious If Rollbit allows more than one account from the same IP, Household, and Crypto wallets. If they do not allow more than one account, then you cannot blame them for banning you. I was trying to check their website to check the rules, but I was unable to load the website. Casinos always look for mistakes from their players and they are likely to ban you and confiscate the winnings if they find anything.

[...]

Based on recent previous case, yes, they don't mind you having another account as long as you doesn't use it for malicious intent like bonus abuse or circumventing limitation. I took a quick stroll on their ToS and couldn't find anything about prohibiting second account.

But... that fact become rather useless because the case involves a self-exclusion. Self-exclusion works by locking into several datapoint. IP address is one of it. Given OP [if we amuse a possibility that he's telling the truth] shared the same IP with his husband, whom self-exclude himself, and add the similarities of email address, Rollbit's step to block the account is already correct and correspond with the Gamble Aware regulation.

Quote from: albus19 on March 02, 2024, 03:09:29 PM

I understand it sounds a little bit weird but my husband and I we don’t necessarily share all the details , as we work quite a lot so we have our own time to do things , we never had a problem with this so we didn’t talk about which Casino we gamble on or etc.
Again I offered to send more proof that we are 2 different persons, it is my only time I submitted KYC on Rollbit , it seemed like a good Casino , I didn’t know it would be a problem if somebody from the same household will have issues if both have an account.

Your husband requested for a self-exclusion, which means he finds trouble with gambling, most likely in form of addiction. You're saying you and him never talk about it, nor that you ever see him spending a lot of time in a casino?

And your offer is rather... controversial; selfish, if I may be blunt. Let's suppose you can really prove it and Rollbit unlock your account, is it really a risk you want to take? That you gain an access to a casino where your loved ones tries so hard to get himself away from? Your significant other has a clear sign of problem and he expresses it, and instead of supporting him, you do the opposite by askeing for an access to the platform he denied himself?