Quote from: Learn Bitcoin on Today at 05:03:47 AM

Quote from: paid2 on March 04, 2024, 10:51:48 PM

Where is the scam?

Is being "too slow" with handling support, from a customer point of view = scam ? Roll Eyes

If yes, I guess 99% of online casinos should labelled as scammers lol

100% no. But BC game has been on fixing everything related to their support. They have been solving scam accusations on this forum, and everything has gone well so far. I am a participant in their signature campaign. But, I will have to speak the truth. All the scam accusations you see are not because BC games are shady casinos or trying to scam players. It's happening because of their live support.

BC game has been promising to have more professional support. However, I am unsure if they were able to fix those issues. Seeing scam accusations every few days/weeks because of their live support is something frustrating for their management. They should pay more attention hiring good live support agents.

The recent wave of unresolved issues [actually, currently there's only two, with this being the third one] is probably heavily influenced by the fact that they assigned a new staff to handle their support account. He's probably still trying to navigate through the system and familiarize himself with everything.

If I may let people into "a little secret", the staff that previously handle their account back in 2023 --and the one clearing the previous wave-- reached to me prior to tackling every issues, commiting to solve everything and asking my help on it. Of which I complied.

I gave him a brief summary of every cases, major points that need highlights, urging him and asking for follow ups when a reply was made or a new development arise, giving advices, and the likes. We are in constant communication for the entire duration, as well as briefly after. I notified him in person through Telegram DM whenever a new accusation raised and he promptly addresses it.

During these two new cases, I notified him about one of it and learned that they assigned a new staff to handle their support account, of whom I currently try to get his contact so I can do the same with what I did with the previous staff; quickly get in touch when new case arrive, or new development of the case that need their attention, etc.

Hopefully, when I get ahold of this person, everything will go smoothly as before.

And, before anyone can speculate as well as giving as small room for any misconception and malicious interpretation as possible, I did not take advantage from that situation at all. They offered me [several times, actually] some compensation for my time and contribution for the entire duration, of which I declined, since my interest was purely in seeing every cases resolved.

Quote from: sanalexios on Today at 12:04:00 PM

I don't have any answer from them! I just can't login:

https://iili.io/JVBcO0b.png

I sent email 4 days ago and I got no answers...

My USDTC acc is 0x590C8d92750F44E388666F01e2769d670f636F35 in case the bc support op can solve it

OP, I understand correctly that the chat with live support above was prior to you sending them KYC? In other words, you reached to their support, was asked to send an email, you send them email with details as instructed, and then --as a reply to that email-- they ask you for KYC? The silence for 4 days was after you submit a KYC?