Quote from: AHOYBRAUSE on March 06, 2024, 01:18:57 AM

Quote from: jeffyeps on March 05, 2024, 10:00:50 PM

Quote from: AHOYBRAUSE on March 05, 2024, 08:51:18 AM

Blocking someone from withdrawing so much money is already one thing but ignoring them really takes it to the next level and is disgusting behaviour.
They actually believe the customer says "well then, guess I wait a little longer, no problem".
I think they really want fabricate a story in the background so they find a way not to pay. Obviously the "game investigation" is total bs. Maybe they will go back to the classic multi account story, or maybe arbitrage betting accusation, on parley bets, haha.
That is why I pretty much left this site. It already became worse and worse over the past year with stake but stories like this really scare players away.

They have responded to ask gamblers !! and you are exactly right lol. Back to multi accounting and verification process !!

Actually that's not true.
They said whatever you entered in the verification 1 process doesn't match what you entered now.
So maybe there was a typo in your name or address or something other, or the date of birth was entered wrong. You should check that again. I guess it was something about the address since you have already been level 2 verified before this happened.

Funny thing thought that suddenly there is no word about a game investigation.

Or maybe something else is going on here.
Can you upload all communication showing what they sent you? About the game investigation and KYC process? Also a picture of your verification site. I thought you already have completed full KYC but it seems like you didn't. Did they follow up KYC and ask for different docs since you didn't pass it? They wrote there were no new documents sent since 19 days.
Obviously some side is untruthful in this KYC situation, whether it's you or stake.

Very funny thing after this was the email i sent to stake accounts team after this response on ask gamblers.

https://imgur.com/a/1MnlLjl

THIS IS SOOOO PATHETIC STAKE.

After replying to Accounts Team via email i was again hit with the same road block. Nothing about resubmitting documents or anything. Just a no update and leave us alone email again. VERYY SHADY BUSINESS