Quote from: fritvalg on March 06, 2024, 09:04:52 PM

I can still play casino, so its not about protecting me..

Quote from: CryptSafe on March 06, 2024, 02:17:33 PM

Quote from: fritvalg on March 01, 2024, 06:09:13 PM

Hey everyone,

I've been with Stake since 2020 and made it to Diamond level. I've always bet big and never complained, even though I mostly lose. But last week, I finally won. I bet on lots of live sports like soccer in Bundesliga and Premier League, making 20-30 bets with odds from 1.10 to 2.5, and ended up winning about $20k.

But then, I tried to place a $300 bet on a big soccer game and got denied. Suddenly, I can't bet the $1,000 to $10,000 I used to. It's strange because I've lost a lot of money there. I asked my VIP manager, Steve, why my limits were cut, and he said he'd check but nothing changed. They won't let me bet like before.

I looked at my stats and saw I'm down $220k. So, after one good week, they limit how much I can bet. It doesn't seem right to let me lose all this time and then restrict me when I finally win. I understand limiting winners but doing this to someone who's lost a lot feels wrong.

Customer service didn't help, just told me to bet less and brushed me off. Is this how they treat someone who's been loyal and lost over $220k in 4 years? I think it's important you all know how they treat players here. If you start winning, they might just cut you off.

Take care.

OP I understand your worries by the actions of the stake casino but on the other hand, I will like you to see it this way that the casino feel for their customers and would take every necessary measures to make sure their customers are on the safe side by trying to get in to help minimise their losses. For example, those customers that have recorded loses while playing game's and have not been able to make good wins for themselves. I believe that measures must have been the resolve of the casino to aid cushion their customer base lose effect.

Do not see it as they do not want you to gamble, as long as you still can deposit funds although not much but to some particular limit. I do not see it as bad and I definitely know it could be resolved by peaceful and amicable resolve and engagements.

I understand that you can make your decision yourself but I think the casino just did that to aid minimise the lose and also allowed you to gamble but a limited amount for gambling.

Just accept the decision of the casino with fate and possibly give yourself sometime off from huge amount of gambling and mind you, be careful as I see some post with an invite. You never can tell till you have the experience and by then it might be too late.