Quote from: KosherMania on March 07, 2024, 07:09:25 PM

Now for verify 3 and 4 I have followed the requirements and sent them the following:

-bank statement(2 of them)
-credit card statement (2 of them)
-additional line of credit
-a loan

-utility bill (yes, not under my name. i told support this before. they told me it was fine and to send it anyway. after i sent it they now constantly use it against me whenever they have the chance and claim “i sent a utility bill not in my name” of course. that’s what they asked for.)

Just saw this thread and it's a bit sad that cases like this exist, I don't understand why casinos need to be this greedy when they already make millions deluxe, they basically just hopes that you gonna get tired and give up.
I hope this will be solved for you KosherMania!
Maybe this have already been mentioned but doesn't your address shows on your bank statement (if not you could ask the bank to add it) and if so is not that a option? I know that an address should be shown on a bank statement and it should work just fine as a proof of residence. Or maybe they not accept a bank statement as a "utility bill"? If not, they really should or they are going against terms of their license.

Quote from: KosherMania on March 05, 2024, 10:37:49 PM

Can stake really just deny all of my documents for no reason? does no one hold them accountable?

No they cant. It should end up in them losing their license. They are not god and they also have rules to stick to.

Quote

I have now opened cases with ask gamblers and the pogg. anyone have any other places i can go to file a complaint against stake?

certria@gaminglicences.com