Quote from: KosherMania on Today at 06:24:27 AM

for what it’s worth, i was accused of multi accounting and not money laundering. simply a false accusation. thanks for all of the support guys it means a lot to me throughout this situation , but in order to stay on topic and not get in trouble in this thread, i’m going to talk about their horrible customer service!

it’s crazy how incompetent the employees of stake are. it’s like they’re unfamiliar with their own terms of service and they’re extremely rude and condescending at points. the lack of communication between employees is especially poor. they should spend more money on paying competent employees instead of paying forum users to advertise their site in their avatars and signatures. i’m sure it works for them for now, but all good things eventually come to an end.

does anyone know how much stake pays their customer service reps to do their jobs? i think i could do very well working for their customer service and will excel above the rest! however, i don’t know if my moral compass will allow me.

This is the cons of having a multiple account issue in an online casino. You can’t prove that you really don’t even if you submit ID or other form of KYC when they have proof of connection such as same IP address. The funny part is they ask for the documents then later on doesn’t believe that you are using fake ID of someone to undergo KYC for you.

It’s very hard to solve issue about multiple account and I never saw an issue related to this that resolved properly because casino will just sent the proof on AG then leave the conversation and ignore everything since they think that they do already their part. Sadly no one can verify this here if you are telling the truth or not. But one thing is for that as long as many players is still satisfied with Stake services, I doubt your will gonna be a big deal to everyone.