I am not looking for anyone to defend me. I am posting my experience and warning others and hoping if they have a real customer support it will expedite their efforts. I have been using countless other platforms like sportsbet,stake,fortunejack,cloudbet over the years without any issues. They are simply asking me to provide identity front and back. Even then, I don't trust them to honor the withdrawal.
Actually, KYC is not an issue and if you played at other site you know at some point they all request KYC, that's just how it is.
Sure it's a bit off they ask for KYC after such a small wager and also while you are down.
Most crypto sites I use or used asked for KYC when I was withdrawing profits, but didn't ask while I was still down, haha.
But hey, it is what it is. It's annoying, I know. But it's in their right to ask for it any time. We all know that when we start playing somewhere and by doing so accepted their TOS.