I am not looking for anyone to defend me. I am posting my experience and warning others and hoping if they have a real customer support it will expedite their efforts. I have been using countless other platforms like sportsbet,stake,fortunejack,cloudbet over the years without any issues. They are simply asking me to provide identity front and back. Even then, I don't trust them to honor the withdrawal.
And it's incorrect to expect the new site will be same like the other websites. The big difference of those casinos and Shuffle is those casinos are big, while Shuffle is still relatively small.
I'd call this a premature accusation, your issue is don't want to submit KYC when the site has KYC mandatory terms.
There is another post on the thread where they are holding money hostage 6 weeks even after providing KYC! That's absurd.
There's a chance if it's a fake accusation or he did something wrong that makes the casino need to take further action. Sometime, other people experience isn't same as our own experience.