Quote from: Mahdirakib on Today at 04:50:34 PM

Quote from: legendmina1 on March 10, 2024, 01:53:34 PM

I was withdrawing multiple times with no problem (all to the same address), how is it any different this time? Why they want me to provide kyc (picture and back side of ID/passport) to withdraw less than $100? that's a red flag. Any decent casino will disable your account and at the very least let you withdraw your deposit!

The KYC and AML policy isn’t so simple as it used to be a few years ago, the withdrawal amount doesn't matter anymore. There could be several reasons for asking you to complete the KYC verification. I can understand your dissatisfaction here as I have faced similar situation on two different casinos. One of them finally allowed me to withdraw without the KYC verification requirement, but I was forced to complete it on the other one. My withdrawal amount was small too.

BTW, they have asked you to complete the level 2 KYC verification only, which isn't complicated. Shuffle team hasn't done anything wrong here as the way you are trying to highlight it.

Thanks for your comment, I would not have a problem submitting my personal documents if they use a third party or something like that, but requesting me to submit these documents which is stored by them to withdraw my deposit in it's self is a scam and theft.

You can't hide behind regulations and ToS when you are literally conducting a token sale https://app.bazaar.money/launch/rSHFL
which in it's self don't request you to KYC to buy? don't you see the irony here

It has been 4 days since my initial communication with Shuffle and no response, I have made them aware of this thread and my review on trustpilot and they don't care so be it.