It was my intention to have my account limited as I always requested that. Not closed.
I can't actually see they confirm that it is part of their ToS
->
About their terms being incorrect:
https://imgur.com/a/3UDuF8lQuote
"but there is a mistake in these terms. We do not have a deposit limit."
In case it isn't their terms... it is their Responsible Gaming Policy page as shown here:
https://imgur.com/a/ELXGMdJThey had to comply with those terms I believe and they didn't.
However, it seems BC has concluded this case with their last post here, and I believe I am not the only one who think they have the right to do so
If it was their last answer about this, and I'm not getting the $500 neither my deposit sum refunded from the moment they realized my addiction, you can close this thread, because I'll initiate a claim against them on CIL.
Yes, they closed your account as soon as they found about your condition, this is true
No it isn't true.
They attempted an alternative way, offering you a "bribe" [if I may use that word casually] in hope they can "trap" you into exclusion without placing your state of mind in enough stress in concern of you having a relapse and succumbed to your addiction by playing in other casino. Upon understanding that they can't pursue this path, they take a more direct method by asking you to exclude yourself, and later on banning you themselves when you did not heeding their subtle request. So yes, they close your account as soon as they found out about your mental condition, but they tried to do it in a compassionate way.
That doesn't make any sense, being responsible noticing someone is addicted, leaving him using his account and offering him money to play on.
Just ask them if they are ready to answer my pending questions - such as an working email to contact CIL, about their responsability on the wrong Responsible Gaming Policy etc.
If it is ended here, I'll move on to the next level of complaint. It is up to them - as they decided to stop answering any of my messages.