Quote from: ghostingura2 on March 12, 2024, 08:47:55 PM

It was my intention to have my account limited as I always requested that. Not closed.

Ahh... thank you for clarifying. May I ask how is this relevant to the part of the post I made regarding the misleading people?

Quote from: ghostingura2 on March 12, 2024, 08:47:55 PM

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I can't actually see they confirm that it is part of their ToS

->

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About their terms being incorrect: https://imgur.com/a/3UDuF8l
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"but there is a mistake in these terms. We do not have a deposit limit."

I think, for this one, I can see where the misunderstanding come from. First, I am inviting you to read the definitions of the word "term", I am using the one that google suggested, but Merriam-Webster also covered it nicely, albeit a little harder to understand, IMO.

I believe when "Mkulet" said the word "terms", she was referring to the definition described in point number 1, i.e. a phrase to explain a concept, while you take it as the one depicted in point number 4, a provision of an agreement.

Quote from: ghostingura2 on March 12, 2024, 08:47:55 PM

In case it isn't their terms... it is their Responsible Gaming Policy page as shown here: https://imgur.com/a/ELXGMdJ

They had to comply with those terms I believe and they didn't.

If I may repeat my previous reply regarding this, I can't see where he actually acknowledged it as part of their terms [as in their set of agreement], perhaps you provided a wrong screenshot? Nonetheless, and unless proven otherwise, I actually think the link for that page actually describing enough,

It's "help/responsible-gambling", not "help/responsible-gambling-policy". For reference, their ToS and terms of sport links clearly describe the page is designed for terms for their service, "help/terms-service" and "help/terms-sport", meaning the sub-section of that help page contain terms of their service and terms of their sport.

Quote from: ghostingura2 on March 12, 2024, 08:47:55 PM

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However, it seems BC has concluded this case with their last post here, and I believe I am not the only one who think they have the right to do so

If it was their last answer about this, and I'm not getting the $500 neither my deposit sum refunded from the moment they realized my addiction, you can close this thread, because I'll initiate a claim against them on CIL.

I am going to be positive and try to not read that as an attempt to extort them again [if you're not getting 500 or your deposit, you'll escalate to CIL where it will cause much more hassle to them], but it will be cruel of me if I don't remind you that you violated your agreement with them, described on point 4.11. the instance you ask for exclusion on Rollbit and still creating an account on their platform. This point most likely will also be brought to CIL's attention, but if you want to go to CIL, believe you're more than free to do that.

Quote from: ghostingura2 on March 12, 2024, 08:47:55 PM

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Yes, they closed your account as soon as they found about your condition, this is true

No it isn't true.

Is it not? Please tell me how. It came to their awareness about your addiction by the end of February, of which they promptly tried to do an intervention.

Quote from: ghostingura2 on March 12, 2024, 08:47:55 PM

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They attempted an alternative way, offering you a "bribe" [if I may use that word casually] in hope they can "trap" you into exclusion without placing your state of mind in enough stress in concern of you having a relapse and succumbed to your addiction by playing in other casino. Upon understanding that they can't pursue this path, they take a more direct method by asking you to exclude yourself, and later on banning you themselves when you did not heeding their subtle request. So yes, they close your account as soon as they found out about your mental condition, but they tried to do it in a compassionate way.

That doesn't make any sense, being responsible noticing someone is addicted, leaving him using his account and offering him money to play on.

If you gave that part of my post a thorough read, mentioned several times across this thread, actually, you'll see that I said, they will most likely "trap" you with a second agreement where you'll get your account locked. In other words, the 500 USD will not be able to be used to play. It can only be used to, as well as intended for, helping you with your life, regardless of how much USD 500 instrinsically worth to you.

While for "using his account" part, I believe this is where and why they decide to pull that "good gesture" attempt, because they noticed you're still using your account to gamble. They are not leaving you to use your account in the sense of deliberately not freezing your account, they attempted a way to resolve your situation without placing you in an unnecessary distress. When they noticed that you "can't be helped" they took a more drastic measure. I believe this is not hard to understand.

Quote from: ghostingura2 on March 12, 2024, 08:47:55 PM

Just ask them if they are ready to answer my pending questions - such as an working email to contact CIL, about their responsability on the wrong Responsible Gaming Policy etc.

If it is ended here, I'll move on to the next level of complaint. It is up to them - as they decided to stop answering any of my messages.

The Responsible-Gaming-Policy is explained on the earlier part of this post. As for CIL, you can try helpdesk@curacaolicensing.com as suggested by CasinoGuru.