Quote from: Osiris100 on March 18, 2024, 02:06:42 PM

Ok so this is the response I got back from Blockchain:

Hello,

As we wrote, unfortunately we are unable to help recover or reset passwords......

So I've sent a total of 18 emails so far.
.....

I also think that 18 of your letters is too many and it’s too annoying.

But I would try to continue correspondence with them and start asking or maybe persistently demanding that support send you an archived backup Wallet.aes.json (created when registering your wallet) for your ID by email. Judging by what they wrote in their documents, they probably have these files in their database archives. But of course you need to know your password that you used when creating your wallet.
I think it's just quite laborious to search for these archived backup files, and it's easier for them to write you and all other users the same type of formal answers that don't solve the user's problem. But I don’t know, of course, when they backed up their databases.
I would also start referring to consumer protection legislation. If you have cryptocurrency in your account, then the lack of access to it due to the fault of the service is clearly an offense on the part of this service.

This is how I would act.

And we also need to ask our forum users if they know of cases when Blockchain.com support sent them archived copies of Wallet.aes.json?