Quote from: holydarkness on Today at 06:17:46 PM

Quote from: ghostingura2 on March 14, 2024, 11:08:20 AM

What?

There is no "help/responsible-gambling-policy"... Besides that the link address do not matters, the link address is only a url name - it could be even located in a 3rd party site - it doesn't matter. What matters is it being their official link.
Contact their support and ask where can you read the Responsible Gaming Policy as I did and they will tell you the same "help/responsible-gambling".
In case you don't believe me do that yourself. I already posted here some evidences.

So help/responsible-gambling is their responsible gaming policy - the page that they updated recently.

edit: Once again check it: https://imgur.com/a/5ljZN6W - it was right now after contacting again their team. You can try to get a different answer - I can't.

Yes, exactly, there is no "help/responsible-gambling-policy" page, only "help/responsible-gambling" sans "policy", because that page is not about their policy, that page is a help page describing responsible gambling. As such, the content on it are not the terms that you both agreed, it's a help page, a guide.

Otherwise, with the same logic that you apply, this page is one of their policy too:

does that even make sense? A page of agreement policy regarding an explanation of what a crypto is? No. Why? Because having a section on their help page, the page that happens to also house the terms of service and terms of sport, does not instantly mean they are policy. The pages that talk about policy and rules are clearly indicated on the page, the other ones are there to serve the purpose of a guide, like how that crypto page aimed to give a quick explanation to the newcomers to cryptocommunity.

Second, your chat with their email [I re-uploaded the image to talkimg so everybody can see it easier] is awfully looks like, if I may borrow legal term, "leading the witness", you asked them to point out where the responsible gaming page is, nonchalantly adding the word "policy", without making it clear that you ask for that page in a literal way; a responsible gaming policy page. Staffs, [or anyone, really] will very likely dismissed that as a simple typo or a user choice of word, not acknowledging or bother to correct it, partially so they won't sound rude for correcting mis-use it as an attempt to inquire about responsible-gaming-page.

A real-life example that I happen to currently experience, someone very important to me is currently hospitalized, and I can't help to overheard a conversation on their nurse station [since my ass is practically planted on the hospital] between a nurse and a patient, for her "tri-ge-syd" result. Do you think the nurse will say something like, "we don't have such thing, were you mispronounced triglyceride?", or will she understand that the patient was referring to a triglyceride lab result, tactfully refraining from correcting the patient, and give what she asked?

Unless the patient then said, "no, I ask for tri-ge-syd result, not triglyceride, this is triglyceride, this is not what I'm looking for. Do you have my tri-ge-syd result?" it will be assumed that the patient asked for triglyceride and the nurse won't bother to correct her. Just like your case. Unless you specifically said "no, this is the help page explaining about responsible gambling. I am asking for your responsible gambling policy, as in the terms of service that we agreed about it", she will assume you asked for the responsible gambling page and refrained from saying that the "responsible gambling page" does not exist.

Applied to the case of the patient, can the patient claimed to her doctor or to her insurance company or whoever interested like, "this is not triglyceride result, this is trigesid, I asked the nurse for trigesid and she gave me this paper. This is proof that it is a trigesid result, not triglyceride."?

I believe everyone reading that screenshot can easily see this, as well as you know exactly what you tried to pull when you wrote your chat in that manner.

But humor us, what's the earlier part of your chat with her? Is there a reason why only the last part is shown?

~~To address your invitation to try myself,~~

Quote from: ghostingura2 on March 14, 2024, 11:08:20 AM

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Is it not? Please tell me how. It came to their awareness about your addiction by the end of February, of which they promptly tried to do an intervention.

End of february isn't 3rd March, is it?

Please read again. You can't just omit an explanation and twist it to match the narrative you want to drive.

I'll try once more, the fact of your situation came to their awareness by the end of February, of which they promptly tried to deescalate the situation by offering that USD 500, with an idea on their mind that they want to solve it in a manner as peaceful as they can for your sake, with a concern, at that time, that if they leave it escalated by you answering questions on the forum and brushed so close with gambling situation, you'll relapse or find yourself at a stress and seek the comfort of placing bets to get away from those situation.

Upon learning that their approach is not effective, they abandon the attempt to be compassionate, throw everything out of the window and take a direct-but-subtle approach by asking you to self exclude yourself. When this plea is also not heeded, they finally lock you themselves. This whole event happen from the end of February to the 3rd of March.

Quote from: ghostingura2 on March 14, 2024, 11:08:20 AM

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It can only be used to, as well as intended for, helping you with your life, regardless of how much USD 500 instrinsically worth to you.

I would be ok to that.

Sadly, it's out of the window, water is under the bridge, the ice is melting, the meat is overcooked, whichever proverbs you choose. they offered, it stays good for a period of time, they retract it, it's no longer available. Move on and stop trying to use it as a bargaining chips. It only highlight your characteristic of an addict.

Quote from: ghostingura2 on March 14, 2024, 11:08:20 AM

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because they noticed you're still using your account to gamble

They never told that the $500 would be needed to be played or wtv. As they confirmed, the communication wasn't the best from neither side.

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The Responsible-Gaming-Policy is explained on the earlier part of this post. As for CIL, you can try helpdesk@curacaolicensing.com as suggested by CasinoGuru.

I tried, still no answers from that address so far.

Yeah, if I am not mistaken, the response time for those regulator are three months. Means, you're expected to wait for three months before you can hear back from them and it should still be considered as acceptable by their timeframe. Just to confirm, you reached CIL?

I dont care about perspective or logic here. Their Responsible Gaming Policy is available on help/responsible-gambling < I believed you contacted their support, and this should be their answer aswell. Am I wrong?

So it is a fact, not a suposition. They are liable for the false information they present. Besides that, when you register in their site you don't even need to agree with their terms, in case you didn't notice (it is another reported bug).

Once again: They were unable to limit my account on my multiple requests.
Then they edited their Responsible Gaming Policy fixing it weeks later.

Quote from: BC.Game Support on March 09, 2024, 06:21:25 AM

However, considering the possibility that you may have gambling issues, we opted for a more compassionate approach by suggesting a $500 solution to ease your concerns. We sincerely apologize if our private messages were confusing.

About the $500, their offer was confusing, they apologize but they don't care. As they do nothing to fix it. So yes i'm contacting CIL and I'll escalate everywhere I can this until I have this settled.