Quote from: holydarkness on March 19, 2024, 12:41:01 PM

Quote from: albus19 on March 19, 2024, 08:11:38 AM

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All transactions were made through REVOLUT , I don’t know if they create different wallet everytime a transaction is made , but is weird , should I try to contact Rollbit support to ask if they actually refunded the deposit and if they can give me the transaction hash so I can take it to REVOLUT ?

Far as I can gather, it shouldn't be a problem, they will credit you with your balance as long as the address are copied from the "receive" address you accessed from your cryptp page. To be sure, you don't see any incoming on your account? Let me try to reach Razer again later today to ask him to provide the txID

If they just refunded the money back to the sending address then it might be tricky to get the funds since it came from an exchange wallet holding over 3200 ETH.
That's why you should never make deposits directly from an exchange, always send it to your private wallet first.

Even if they give the transaction ID it might be a back and forth with the exchange to get the missing eth.

Also the communication is once again sub par from rollbit, as usual. Just saying the deposit has been refunded and not even posting proof of transfer is just ridiculous. Sure, the case itself it OP's own fault, but if you send the refund at least communicate in a manner that makes sense and actually closes the case for good. Now it's already another week of posts and assumptions.