Quote from: twentyon3x on Today at 03:38:03 PM

Has BC.Game Support already concluded this case with the provided response?

Quote from: BC.Game Support on March 11, 2024, 08:01:30 AM

Thanks for posting about your issue here.

OP's account was restricted due to questionable live betting patterns in minor events. It was observed that the player exploited fluctuations in the live betting market, consistently placing bets at advantageous odds. Specifically, the player targeted these odds and displayed abnormal betting behavior, leading to the cancellation of bets related to women's handball events and other small markets in baseball and basketball.

After a thorough review in collaboration with our sports betting provider, we decided to close the player's account due to this activity. Despite the account closure, the player managed to achieve an overall profit.

It is important to note that this activity occurred back in June of last year, and since then, we have made improvements to our live market odds, feeds, and processes to better prevent such abuse.

Will they refuse to furnish me with the requested information, such as deposit history and additional evidence? Should I also consider posting about this matter on AnonymousGamblers and CasinoGuro forums?
I've sent another request to BC.Game Support (via PM) for the bet and transaction history, just to ensure clarity on my intentions.

Not sure if they allow to receive PM from newbies [nor if the sender got notified by forum's system if their PM gets bumped]. I'll advise you to post a complain on CG, not make a thread on their forum, as it'll contribute to a bigger possibility of your situation get resolved.

Once you submitted that complain, I'll try to urge their team to look into it and address it. Hopefully, you'll be able to get a resolution with this method.