To be fair, Does this user really have a questionable activity about her winnings that makes you investigate and hold her fund for this long period of time? I’m not questioning your integrity but I’m curious on what is the real reason for flagging his account after winning that amount?
This issue seems like being prolonged due to the KYC which shouldn’t be not the main focus of holding his funds if he play the game in fair way without any evidence from you of malicious practice. Because it looks like winning in your casino a jackpot will cause a delay a withdrawal if you can’t provide a valid reason for the investigation aside from the winning amount.
They told the issue here is that they reviewd again my KYC after my Big Win, and they found that I was being under threat. Doing that they stopped helping me through email and chat spamming always the same answer.
Please check PM
He sent you a message and you had a conversation. Why is it so hard to follow the link they provided? You always request fast replies but when there is a solution on the table you are stalling, that doesn't make any sense honestly.
I wonder why this must be so hard.
I now have the support and guidance of Roelof Bijkerk in this matter. He has experience in litigating against BC.Game in similar cases in Curacao.
All I need is an official communication from BC.Game's official email to my registered email address. While it may not seem significant to you, it holds legal importance to the case.