To be fair, Does this user really have a questionable activity about her winnings that makes you investigate and hold her fund for this long period of time? I’m not questioning your integrity but I’m curious on what is the real reason for flagging his account after winning that amount?
As I believe you're well aware, verifying a bet prior to releasing them to the winner, to be sure that the winning is justified and does not utilizing anything malicious, is a common practice shared amongst casinos for big wins.
Yeah I’m aware on this method but not to the point of 5 months duration with KYC involved. I knew a lot of user that win much larger amount than the amount involved here that doesn’t encounter problem like this. That’s why I'm asking to the BC to disclose what’s their findings because they surely have or else they will not hold this user fund and ask for complicated KYC.
What makes me wonder and always wonder on case like this is why the need to undergo of KYC if the casino already concluded and find what makes the OP breach the ToS.
After reading the trust feedback of this OP and the way he behaves now. I’m ignoring already this issue.