:'(I have done my first payment through the virtual card and the payment was declined from the merchant but the amount was deducted from my wallet, i contacted the support several times but not helpful at all they stopped replying and they dont have phone number no emails no office and finally i got scammed in 3318$ usd Don't expect to have any support from any companies who are issuing crypto cards, especially if they are from China.
Most crypto cards I used had some issues, biggest one was terrible support.
Why do you deposit a large amount there?
To late to ask him this question now after you promoted a heck of redotpay cards in this topic. 
I contacted their support through email and they were fast to reply.