Edit: Additionally, the individual prompting the user in the video call (self-identified as the son) has documents linked to another ID on our platform (ID: 25022188), with KYC-supported documents belonging to a different user. It is reasonable to infer that the individual operating these accounts is indeed the son, who has previously submitted misleading information and incorrect KYC details twice.
I think your reply makes clear the issue is closed (except any multiple associated accounts you could be investigating).
As far as you are concerned, the female on camera had no idea about any functionality of either the website or the games that are available therefore was not the account holder.
Furthermore, the person translating and prompting that claimed to be the son, is already registered as a customer. With all this evidence collated, according to BC Game terms and conditions the verification process failed therefore the claim cannot proceed.
Did you still see any threat signals? I believe that was the reason why it was stopped.
There isn't much more to add. Next time you should add a translator so it would be better for both sides.
If you aren't paying the winnings it will be resolved in other levels.
A question needs to be put to you. Now that BC Game have stated you failed the account verification process, they will not release any funds therefore what will you do next?
My question to BC Game Support:
What would happen if I deposited the $99000 and lost all in the very same game?
Or you are only voiding the won bets on this scenario?
Would you void the lost bets aswell? Please answer this. Thanks
It is only fair for BC Game to answer your question but having said that they will probably not change their decision unless there is new compelling information.