Quote from: AHOYBRAUSE on Today at 12:14:11 PM

Quote from: BabyBandit on Today at 11:23:23 AM

Quote from: BC.Game Support on March 24, 2024, 12:24:21 AM

Following a detailed review of the complaint and subsequent video KYC verification, we have concluded that the individual presenting the complaint lacks direct knowledge and familiarity with our platform and its various features. During the verification process, it was evident that the respondent relied on assistance to answer basic questions related to gameplay, VIP levels, cashback schedules, and site-specific terminologies.

Key observations include:
- Uncertainty and inconsistency in identifying game types and features, with reliance on external prompts to answer questions about the platform's games and VIP levels.
- Lack of knowledge concerning transactional details, such as recharge icons and cashback timing, further indicating unfamiliarity with the platform's operational aspects.
- Dependence on a secondary individual for information, who appeared to have direct knowledge of the account and its activities.

Based on these findings, we have reasons to believe that the person presenting the complaint is not the genuine player or account holder but was attempting to represent the account without adequate knowledge or authority. This conclusion is reinforced by the need for external prompting and the incorrect responses to standard operational queries of our platform.

We take matters of account security and representation very seriously and must ensure that all activities and complaints are genuinely and accurately presented by the actual account holders. Therefore, we cannot proceed with the claims or requests made in this complaint as it fails to meet our verification standards.

Edit: Additionally, the individual prompting the user in the video call (self-identified as the son) has documents linked to another ID on our platform (ID: 25022188), with KYC-supported documents belonging to a different user. It is reasonable to infer that the individual operating these accounts is indeed the son, who has previously submitted misleading information and incorrect KYC details twice.

This reply is pure darkness. WTF? I am not on any side here but this is shocking and terrible and this must get to stop, most important for the future for all players safety! What the F are you doing seriously?
Stop trying to put light on irrelevant things. This case is about this account and not any other accounts.

You don't have the right to act this way and you know it! You just change reasons until you will find one that will holds so you can keep the money yourself for the company party.
You cant demand your customers to know anything about your platform's games and VIP levels & cashback timing. Me personal gamble a lot every week and I don't have any clue about things like that.
Also, it's impossible to know when you exactly deposited. And what you believe is irrelevant it's what you can proof that is relevant same as in a court. Yes OP don't know a lot about your website, but please ask this to every user you have and see how many that will answer the same way. I can assure you it's many!

As I said I am not on OP's side I am on the right side and what you doing is wrong. Are you broke or what is the problem? Why cant you pay out a winning when the customer have done EVERYTHING you asked for and even more? So what if the mom get help from hers son? That is only positive and not any negative. Have you any proof that the soon is the one that has playing? No. The mom is the holder of the account, the mom did all the KYC and the video call, she can do a video call again. That's is more then enough to be able to get hers winnings paid out. As I said I would count myself as a quite big gambler and I gamble often, but I have NO clue about bonuses, when they are paid out or any technical stuff about the website I play on. I got more important things in life then research on a online casino. as I said. ask every user you have this questions and we see how many that will give you the same answer as OP did. Trust me it will be a lot! Should them also get their account locked? Of course not. We are humans and individuals.
Soon I will contact some people that actually have the power to withdrew your license and make them look into this case (So people with a judgment actually can step in and make a decision since you are unable to do it yourself) because now this have gone to a case where OP is right to his/hers winnings and you are actually wrong and not paying them out. And I think you also would agree on that is the best thing? That a 3-RD party can come and make a decision here so right will be right and wrong stay wrong. I guess you have nothing to hide.

And of course you have right to think and suspect what you want, but you cant make a decision based on what you think or suspect! It's what you can proof a decision should be made! Not what you think, I am glad you people don't work in a court. The only thing that is important is what you can proof, not what you believe!

And yes I am very disappointed to see casinos act this way, it destroy the fun for so many people and the whole online gambling community, this is not what it should be about it should be fun and we all should be one big family! With shit like this you getting afraid to win big because you know it will be some made up problem from the casinos side, so sad.

And one thing I can promise you, acting the way you do only make you lose customers and income instead of saving any $90K but I guess your to blind to see that.
Why don't just act right and work on getting a good reputation instead?? Imagine how many more customers you would have and how much more money you would make if you plaid the honest way.

Again, good luck to both parties and I hope this get solved the way it should and looking at what have been posted here to this date the right thing is to cash put OP's winnings but if she/he has cheated of course he/she should not be able to get the winnings paid out, but you have zero proof that this would have happen. BC.GAME stop destroying the online gambling reputation, we all should be one family and enjoy gambling what you doing now is destroying everything just everything for everyone not only for OP. It's sad. Cry

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Best regards
BabyBandit

I really expected you to be better and know better than to support this multi account scammer.

Kind of disappointed because I know why you post this nonsense.

Guess when it’s about money integrity flies out the window.
No words, really.

I am not supporting anyone and BC.GAME is wrong here as the evidence that exist right now and if you cant accept that two individuals can see things in a different way that's up to you.