Quote from: Joana226 on Today at 11:31:03 AM

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Umm... your son doesn't live with you? So he just happened to be there during the video call to... translate?

As you may know, $90.000 may be not much to you, but here it is a life changer. We had the whole family here waiting for it.

And he speaks a bit better english than I do. So accordingly to you, my son could give me the right answers to the questions, no? Isn't it questionable the fact that the two of us couldn't answer it correctly?

What is your explanation for the fact that he wouldn't know the answer for all the questions? would there be a 3rd person controlling him aswell?

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Suppose they let her know that they understand the language and know that the son is supplying information, having her to answer on his behalf, OP probably will end the conversation soon and walled up, saying the internet connection was poor and it ended by itself, or refused to take the video call any further with their invented reason, while the son prepared her with broader knowledge of the account.

Think for yourself. If it was to be cheat, the son could be simply listening the questions and answering on chat so I could read the answers loudly. No?
This prove the interview was genuine from my end. I have nothing to hide but unfortunatly I'm not pro in english as you are, neither pro in this casino. As you can see I barely got bonus and no, I don't know the VIP Level - I don't need to know that for deposit and playing, right?

It you were my son, wouldn't you do it "smarter" considering you would own the account etc? wouldn't you use a private communication channel between us for example?

This case is turned in a movie when it is simply proven scam from BC not paying the winnings. I don't get. How many more different accusations will be? without any evidence but "with reasons to believe"?
Based on these findings, I have reasons to believe that BC is scamming me not paying my winnings.

Ahh, I see. Yes, it will be quite reasonable if the whole family were there in anticipation of the... winning, instead of just asking your son, specifically him, to be present at the interview because you require him to translate. As for your question about, "What is your explanation for the fact that he wouldn't know the answer for all the questions? would there be a 3rd person controlling him aswell?", I will say I couldn't answer this, given I have not witnessed what transpires during the interview and the length of what he know and what he did not.

While for being smarter by using a chat, yes, I will say that'll be logical, if you didn't know that a person speaking the language was present at the interview. Which, I believe, is the reason why BC refrained mid-way from letting their translator take over or informing you that they have someone speaking the language that can facilitate the interview, because when people don't think the other side understand what they talked about, they lowered their guard and let things known, which otherwise they'll keep for themselves and be more careful, if they know their counterpart knows what they're talking about. So yeah, I suppose if BC started the video conversation by informing you that they speak your language, there is a probability that you'll resort to chatting the answer. But given you don't think they understand what you said to your mom, you assume they'll think you simply translating it instead of dictating answers.

But let's not eliminate the doubt. BC.Game Support, can you tell us please, in one or two examples, what kind of answers that he supplied to his mother that make you sure he dictated answer to her about the technicalities of her account instead of simply translating?