Quote from: pascal257 on Today at 12:47:18 PM

Just wondering if someone else happened the same and also considers legal action against wirex:

In June of last year I had problems with my wirex card. After _months_ of back and forth they told me that it was due to my balance being "corrected".

Basically they took a failed ETH to EUR exchange from 2018 and ran it again. I don't have to tell you, that the exchange rates back then were radically different than today, but they used 2018 rates for this "correction". So they took ETH that was available to be since 2018 (because the exchange _failed_, it was not in any kind of pending state) and gave me EUR at a fraction of todays value.

I strongly believe there is intent in this, because after bringing this up to support twice, I am no longer receiving answers.

Anyone else affected?

I also don't have a good picture of Wirex anymore, the following 3 things have happened to me the last 2 months without any solution (i don't will already speak about 2 month last year without function), I have already withdrawn my BTC there to a secure address, but went after about 3 hours without any problems (even if that is too long).

- Ordered a card via standard shipping at the end of January, no card for 2 months and no refund of the $5.
- Two weeks ago I ordered a card with express shipping for $15 but received neither the card or the $15.
- Three weeks ago I was deducted about 62k WXT tokens for the elite plan I cancelled in autumn, supposedly I will get a refund at some point but nothing, and I want my 62k WXT tokens and not a price-adjusted Euro. I paid in WXT and want my full WXT back, I'm curious.

Wirex is currently under all sow there is something lazy in this shop and suppoirt, today in the Discord channel already with me 3 people who do not receive their cards, no matter if standard or express shipping, and no answer from the support except standard answers.