Quote from: holydarkness on Today at 12:19:41 PM

Quote from: BC.Game Support on Today at 02:09:38 AM

The events during the video call verification highlight potential concerns about KYC abuse happening because someone is being forced. The scenario was as follows: During the video call, which was meant for verification, the conversation was in English. However, the person, supposedly the account holder's mother, couldn't respond in English. Her son stepped in, saying he would translate, and started talking to her in Tamil. This happened while our Tamil-speaking colleagues, there for documentation, were present.

The son's role in supposedly translating the conversation raises red flags, particularly when you consider his mother's apparent lack of knowledge about her own account. This situation suggests that the son, or maybe another individual, could be pressuring or forcing the account holder to take part in the KYC process, not of her own free will. Such circumstances suggest the account is at risk of being used for purposes other than its intended use, which would be a form of KYC abuse and violates BC.GAME’s terms of service.

Furthermore, the account's previous freezing due to indications of threat or being classified as 'under duress' adds to the seriousness of the situation. This history, combined with the recent observations during the verification call, including the son having to prompt his mother about specific games—without any clue from her side, he specifically mentioned "Crash" and detailed types as "Classic/Trenball," along with color sequences "Green > Red > Yellow"—highlights the forced participation of KYC abuse.

Thank you for clarifying this, that a staff who speaks the language is being present, to minimize the possibility that you draw a baseless conclusion that the son is leading and supplying answer. With someone speaking the language, I think it is safe to assume you made your findings [that the mother is clueless and the translation is not a simple translation but also consist of prompts] not from a guess but rather from an understanding what actually transpired between the two.

OP, instead of grasping at straws and ask for things that you know very well BC can't provide here due to the privacy policy, do you perhaps more interested in explaining why your son need to prompt you and supplying you details while you --the one who operates the account-- seems clueless about the details of your own accout?

That is simply not true. I asked for my son help to translate, once the meeting would be in english - just that. I asked the meeting to be in my language and they denied it. Also they didn't provide any translator for myself and they agree with that.
BC.Game is accusing me so I require them to show evidences. I'm the victim of the accusation, so they should proof their point of view with evidences.
They omissed all the questions I was able to answer correctly. This is why I suggested to have this meeting with a 3rd party present to judge it.

I'm not clueless about my account, don't be fool or bias! I provided a lot of information! I don't know what my son tells or not to them - because I dont speak english - so I can't be responsible for that. Get me someone that speaks my language and I don't need anyone to help me saying how do I play on crush or bigwin, or to deposit. Now, dont ask me things about bonus or vip because im not familiar with that.

Isn't 90.000 USD worth of a public trial? or a 3rd entity present on it? and an official translator? In my understanding I answered all the questions.

So concluding BC.Game can stop everyone account saying the very same they said to me without showing any evidence and you will be happy with this, is it?
What if it were you? what else can I do?

What part of terms tells that the player need to study their terms IN ENGLISH and all their features to do an exam?