Quote from: tabas on March 25, 2024, 09:34:19 PM

Quote from: burkender1 on March 25, 2024, 07:31:43 PM

I'm making this post to get in contact with bc.game staff.

I have tried to contact support by email and live chat but its clear they have been instructed to not forward issues regarding deposits.

I intended to deposit 1 ETH to my bc.game deposit address. When issueing the withdrawal from Binance I mistakenly did it from the wrong page. I was on the BTC withdrawal page instead of ETH. As a result it send Bianance wrapped BTC to the bc.game ETH deposit address.

Please help!

That sucks, you should have checked first what you're sending from here and there. But, I've seen this case in some casinos and exchanges when a user has deposited a wrong crypto to another address. Some were able to fully recover it but it comes with a fee from that platform itself. I have no idea if this has happened in the past with bc.game but I guess it did. Since you've already contacted them through email, how long and since when did you sent them that email and query? It takes time so, please be patient and wait until one of their reps reply to you and you've already posted here, for sure a rep will see your post but you have to add additional info like your txid or userid for them to check it.

For now I think there is nothing you can actually do than to just wait because you were the one who made the silly mistake so he wil have to wait patiently but one thing is certain and that's a response in due time. Personally I have read and even seen most of this cases and alot of them were resolved and I think yours too can but still depends on the casino and how fast they can answer the problem. Atleast this would serve as a serious lesson for you to take correction from and be more extra careful to avoid such stupid mistakes .