Quote from: holydarkness on Today at 05:25:12 PM

Quote from: jeffyeps on March 26, 2024, 10:00:03 PM

Not lashing out at you just tired of the games stake is playing. Again I've sent in every document I possibly can to prove my identity and still getting the run around. They say they want to verify but why cant they just email me this instead of going back and forth on a complaint forum. Very unprofessional. On top of taking days to even respond to that forum.

I'd like nothing more then this case to be resolved and me go on my merry way. I think the best interest for me at this point is to do what is necessary to prove my identity and regain my funds. I have been nothing but patient and readily available to resolve this, stake on the other hand while I understand the integrity of their site and the complications behind verifying there is absolutely no excuse for over 60 days of time to clear any kind of confusion, verification or investigation

I can feel your frustration and annoyance, and though it might sound unsympathetic, all I can advise you right now is to wait a little bit more, perhaps a week max, to see Stake's response on AG and/or the status of your level 3 and 4 KYC, see if this long and taxing path brought any fruit.

And stop posting on AG unless they replied you or you need to give other information that contributes to the development of the case. I think each time you post, the response timer was reset to it's starting number, giving Stake more time to delay giving their answer.

Response time doesn't matter on AG because after time is up they can comment at any time to refresh the clock " reopen " and AG will still honor the complaint as active. AG is pretty much a forum and a lot of their casino rankings are obviously sponsored. I've talked with AG customer service to see what the problem here is with their claim of casino response times and things of that sort like stake running out the clock and giving the same generated response to every complaint ( very weird ) and they just hit me with the " we just want to see you receive your funds back " and the only real way for a complaint to go un resolved is making a case to gaming authority and proving AG with all the information from gaming. I really don't understand where they get their rankings from... Hell even recently via email a customer service rep for AG told me " It is on you not to play off your funds until the issue is resolved." On a suspended account. That has no option of any of that. After asking for them to be a 3rd party verifier on my identification...

Anyway after 2 months and all the run around. ( I'm guessing for "integrity" reasons) Finally getting the real answer here after the news broke about betting investigation. My bet in question was a Jontay Porter prop bet that has since surfaced that there is a real investigation conducted by the NBA. Don't know why the weird games played by stake with the verification thing maybe just a thing to keep me happy.. and why it took 2 months for the article to finally surface but here we are. Will expect once these investigations are over my funds released thankfully.

To many people win it becomes an investigation, to many people loose with obvious referee interference and its just another tough day for gamblers...