Quote from: UserU on March 31, 2024, 01:03:29 PM

Quote from: tabas on March 27, 2024, 09:14:16 PM

I've seen that their signature campaign has also ended because he didn't topped up the wallet and didn't responded. Maybe there's something going on with him personally and that's outside of the casino. But with concerns like this, this should have been addressed long time ago, and with his absence, there should be someone to take over his duty to resolve all of these concerns of their customers when they've taken a lot of time to wait for any response.

Not a good sign, we hope to not see a Bitvest v2 moment... they should have thought of some contingency plan. After all, they have been in the game for a long time.

I am really fed up, fighting everyday to get what I have lost back and still there is no acknowledgement or any kind of response from freebitco.in or TheQuin. This is a helpless and potentially hopeless situation. TheQuin and Wetsuit could easily be billionaires but somehow it skipped the top of their heads to employ a customer support team for their platform, they have chosen to run a platform of millions of users as though it is a family of 4 with no investment in customer feedback and support. This is a nightmare, several users have confirmed that there is no form of response from support when they try to make contact. Ideally, I should not be on this forum trying to get in touch with support@freebitco.in, I should only have to send a mail and receive an acknowledgement and or a personnel to help look into and resolve my complaints.

This is definitely the worst experience I've had in my life with regards to customer support.