Quote from: holydarkness on Today at 09:09:02 AM

Quote from: jeffyeps on March 28, 2024, 07:42:17 PM

Actually its quite opposite. They are given as many responses and times to run out. Again pretty unprofessional to be going back and forth on a complaint sight when they have a direct contact to me as a client.

Here is todays response from AG in regards to stake running out the time on numerous occasions.

"While we understand your frustration and agree that the process is going on too long, with the casino not responding immediately to your post, the casino is still working on your case and is giving you detailed explanations of the process.

The avg response is calculated on a large number of cases and is updated periodically."

If I may ask bluntly, do you prefer to have a situation where they're only given [let's say] 90 hours, and once the timer runs out, AG close the case without giving a second [or many other] chances, marked their score lower as a result of the irresponsiveness, while at the same time, the other party [namely, you] lose the chance to get USD 45,000 because the case marked as closed due to unresponsiveness and they can't get to the bottom of it?

Oh, do you mind to stop posting in consecutive? Merge everything into single post, and if you want to add something else shortly before other people posted anything, you can add through editing your post. Consecutive posting is against the forum rule.

Yes that's exactly what is advertised and exactly what I expect. If i dont respond in time guess what, Case goes resolved or rejected due to my no response. what i would like that way the accurate score can be calculated. If the casino wants to actually wanted to help they would reach out via all their support emails before it ever got to the point of complaint, and once it did. It should go back to being private and updated the complaint after all parties are satisfied. But hey what are times/deadlines if they can just be abused. People should see clearly response time isn't at 2 a " 2 days avg. response time " As advertised on the casino page on AG.

Anyway sorry about the separate posts didnt know that was a rule and was just trying to respond to everyone accordingly as I don't know how to add every conversation into one quoted thread until now.

Quote from: Saint-loup on Today at 07:44:03 PM

Quote from: jeffyeps on March 27, 2024, 10:49:10 PM

[...]Anyway after 2 months and all the run around. ( I'm guessing for "integrity" reasons) Finally getting the real answer here after the news broke about betting investigation. My bet in question was a Jontay Porter prop bet that has since surfaced that there is a real investigation conducted by the NBA. Don't know why the weird games played by stake with the verification thing maybe just a thing to keep me happy.. and why it took 2 months for the article to finally surface but here we are. Will expect once these investigations are over my funds released thankfully.

To many people win it becomes an investigation, to many people lose with obvious referee interference and its just another tough day for gamblers...

I don't understand, you mean they're publicly lying on Askgamblers? They've posted 7 times during one month there, and I don't see one single message dealing with an investigation on your bet. It's all about KYC and rejection of your documents. Why they don't tell the truth if you are right about an ongoing investigation on this bet? Are they rejecting your documents, because they've decided to not validate your KYC before the end of this investigation? Or are they willing to continue to reject them even if the investigation tells that nothing wrong happened on this bet finally, especially from your part?

Yes basically whats going on but either way i will get this verifiication figured out for when this investigation is actually over.