Afaik their virtual card doesn't work with Google Pay / Apple pay. Is that still correct?
Directly no, at lest not the EEU one.
One trick that works is installing Curve, adding the Wirex virtual card to that and then pay with Gpay.
But it's a pain in the ass, I'm not sure about the fees as I bought what, 2 cans of soda with the dust from the altcoins and it won't help you at all if you go over the contactless limit and get asked for a pin at the pos.
As for the delivery, prepare for a long wait, I know somebody who asked for one at the end of January, ordered a tracked delivery, still nothing last week when I talked to him.
I've learned to have the lowest expectations on Wirex support, so I'm not surprised by that answer you've got.
I learned it's better not to ask them anything.
I opened a ticket to ask why the card is not working anymore (physical one) and when 4 weeks later after fifing out eveything that is wrong with it I got a ticket I thought wow, its solved, but it was just support closing my ticket with no answer.