Dear GxSTxV,

Thank you for your message. We take all player feedback seriously and conduct thorough investigations into all reported issues. After a detailed review of the account activities in question, we've identified patterns that are consistent with prohibited behaviors, such as multi-accounting and collusion.

Policy Enforcement:
Our platform's integrity and the fairness of the games we offer are paramount. To uphold these standards, we implement strict policies against any form of cheating, including multi-accounting and collusion. These actions disrupt the competitive balance and enjoyment of our games for all players.

In your case, the decision to close the accounts was based on clear evidence of such activities, where the same individual controlled multiple accounts, engaging in gameplay that was non-competitive and irrational, aimed at manipulating outcomes.

Resolution:
While we understand that this decision may be disappointing, it is final and based on a firm commitment to maintaining a fair and trustworthy gaming environment for all our players. Our terms of service, which all players agree to upon registration, clearly prohibit these actions, and we must enforce these rules consistently.

Further Communication:
We believe in transparent communication and are available to discuss this matter further if you have any questions or require clarification on our policies and the evidence leading to this decision.

We appreciate your understanding and cooperation in maintaining the integrity of our gaming community.

Best regards,

Pineapple Poker