Quote from: jper3009 on Today at 10:00:51 AM

Quote from: Lucius on Today at 09:20:09 AM

Quote from: jper3009 on Today at 02:22:35 AM

~snip~
This is definitely the worst experience I've had in my life with regards to customer support.

Unfortunately, you have nothing left but to be patient and hope that your problem will be solved one day. It is possible that both people who can solve these kinds of problems somehow got into life situations where they had to put their life problems before the work they lead. Of course, this is not something that will satisfy you and others who need customer support, but as long as the whole thing is operational and online, you should not lose hope.

That amount stuck on their site is not too big, and on the other hand, not insignificant either (it depends on where you live), but if it can be a consolation for you, most of us have lost some funds on similar things at some point, especially in the beginning when we were young and inexperienced.

Thank you Lucius, you see I have no problem letting go of this money, in truth I now believe it is lost and freebitco.in is a well organized scam that operates like a functional and reputable platform. In truth, I am not the only person to have experienced an issue like this, there definitely are others who keep helplessly sending mails across to their support team with no response. You see a lot of people would not go as far as signing up on bitcointalk just to get support assistance from freebitco.in. I strongly believe that the minute any customer has a similar problem to mine it is over, because the support team responds to no one (If you doubt this go and ahead and send a mail to support@freebitco.in, you will get no response, guaranteed).

I may never get back my funds (I have made peace with that), but what I promise to never stop doing is calling the owners of the platform out. It is foolish and thieving to have a website of millions of users with no investment made on quality customer support. For all the money TheQuin and Wetsuit make, give me one reason why they cannot employ extra hands to effectively run their customer support if they are not being stylishly fraudulent. They know it is impossible for 2 people to continuously handle that amount of work, still after 10 years+ in business they think it's irrelevant or not necessary to hire a support team, that says it all for me. It's a scam lol.

I don't quite understand how to navigate this forum, I have only registered here in an attempt to reach TheQuin to get back my funds. Not sure why I'm being ranked as "loudmouth" with negative merits for voicing out a complaint. This is something that the freebitco.in community should be worried about, but instead some of these blokes think the site has no problems as long as they're operational and processing deposits and withdrawals...
You see the irony of life will hit everyone at some point, I will continue to call out freebitco.in no matter what anyone says. I have nothing against the platform, I speak my truth. I have used freebitco.in everyday for the past 8 years (and by everyday I mean every single day). I believed and trusted the site as well, but since TheQuin has decided that I'm not worth responding to (even when they have my money lol), I will continually post here and call them out.

Don't care much if I'm tagged a loudmouth or if my merit runs into -10,000,000.