Quote from: holydarkness on Today at 06:14:48 PM

Quote from: JDMaster on Today at 05:49:55 PM

Quote from: holydarkness on Today at 04:20:31 PM

Just to understand more about this. The reason you stated on your email to them last year to disable your account, it's this? You happened to mention to them that you need to close your account because you gambled too much? Or you simply [as the casino wrote above yours] asked for it to be disabled without specific reason?

Unfortunately yes, I had pushed a bit too far and just wanted the account closed. There's no malice in any of this, the only real issue is that I got 2 max wins on 1eur stakes and I'm being punished for it now. I think the owner has made it his mission to make me look bad here, but I've been honest at every step. You also mentioned about multiaccounts/bonus users, but I've always been strictly raw balance, so I've never even taken advantage of any offer.

Actually, no. You only wrote and ask them to disable your account, without specifying the reason behind it, as proven by a screenshot provided by their representative above, showing your correspondencies with them. You simply said, "disable my account."

I previously asked if you specifically mentioned to them that you need your account closed because you gambled too much to know if they act according to Gamble Aware regulation, where any respectable casino will not and should not cater another account being opened by a gambler for whatever reason, if he requested for a self exclusion.

However, it seems this is not your case, as you simply wanted a break, and you did not ask to be excluded [if they have any feature like that on their platform].

Quote from: Betcrypto.cr on Today at 05:56:35 PM

I'm sorry, but multi accounts are NOT allow at our site.

It is clearly mentioned at the T&C, you should have read the T&Cs before opening a second account.

I actually looked at the ToS [and smiled a little because it does written in red]. If I may...

though you're the one that knows best what's your ToS about and the nature of each clauses in it, may I argue that the no multiple account terms were to enforce players to "play fair and square", to discourage any attempt of abuses of bonus and/or limitation, thus it's written in red altogether in one sentence.

Departing from this, and if OP is proven to only have one active account at a time, and that the previous account was permanently closed for no harmful reason [it's closed simply because OP needed a break], can it be argued that OP does play fair and square, and as such, he does not breach your ToS.

Can you perhaps mull over this and considering to give OP an exception? Given, again, he technically does not breach your term and/or does any harm to the ToS. His only mistake here was asking for his account to be disabled when he needed a break instead of just leave the account be.

My two cents.

We are sorry but not exceptions.

Also with his second account he deposited around 7,000 EUROS and withdrew 9,000 euros before our system detected that it was a second account.

Once again we are sorry but the multiple account rule is the most important rule for us.