This casino likely has no funds to pay.
They keep repeating they paid 9k euros as if this is an accomplishment, or that the player really shouldn't be complaining because he withdrew more than he deposited, so he should be ok with forfeiting the rest.
If the player was not abusing bonuses, or circumventing limits, any reasonable operator would pay him. But this is a casino started on a shoe string budget that can't afford to pay.
No one can play at this casino with any reasonable confidence in being paid if they hit big.
I challenge the casino to state what advantage the player had, or in what way was his play not fair? We dont care about your big bold letters in your rules.
Multiple accounts are not allowed I dare you to go to
ANY of the online casinos from here open an account play withdraw from that original account and then ask to disable it, wait one day open a new one play and try to withdraw they will not even allow you to withdraw from your second account.
We have rules it is the player responsibility to read them, if he don't like those rules so don't open an account.
Our casino is KYC free we have never asked anyone for KYC and with the original account of OP he was able to also withdraw a couple thousand euros without any problems
WE NEED TO HAVE SOME RULES If you don't know what advantage a player have with multiple account since i work in this industry i will not give you ideas to exploit other sites (they are also not going to let you open more than one account)
Also just do a simple google search