From my experience, transferring funds to a friend is fine.
Well, I am not so sure, because in the old days in Pokerstars that could be done and years ago they eliminated that possibility.
What strikes me is this:
Resolution:
While we understand that this decision may be disappointing, it is final...
This is another reason why I don't play on crappy crypto sites. If I had a similar problem on Pokerstars, I could appeal externally to the gaming supervisory body or the relevant ministry, but I doubt you can complain anywhere about a poker game on Telegram. In any type of company or business that makes a decision you don't agree with you have external tools to fight with but not against this. They decide, period. And it doesn't do me any good if they say it's based on honest investigation, their protocols, etc.