Quote from: delfastTions on April 05, 2024, 09:50:52 AM

Quote from: Osiris100 on April 04, 2024, 08:21:44 PM

Just an update.

I received no response from the helpline despite two reminders.

I have therefore filled out a form on the complaints line.

Hoping for a response!

Unfortunately, none of the forum members have yet written in any of the topics about interaction with Blockchain.com support and whether he somehow managed to once again receive from the support of this service an archived backup copy of the Wallet.aes.json wallet for that the same email address to which the wallet was registered.
Although I asked those who have such experience to write here how difficult it is.

The situation with this issue is as follows:
you can download the Wallet.aes.json file (current version) from the link (1234...-...-...-...-...bcdef - ID your wallet) :

https://blockchain.info/wallet/12345678-90ab-cdef-1234-567890abcdef?format=json
or:
https://blockchain.info/wallet/<12345678-90ab-cdef-1234-567890abcdef>?format=json

However, you will not be able to get all previous versions of your Wallet.aes.json. thus, including the version that was sent to your email address upon registration (I think the Blockchain.info service didn't always do this 8 or more years ago ??).
Apparently, also using publicly available archived archive data of this type:

https://web.archive.org/web/20140322040716/http://blockchain.info:80/wallet/forgot-password
http://web.archive.org/web/20141117184219/http://blockchain.info/wallet/forgot-password
https://web.archive.org/web/20230415162458/https://api.blockchain.info/customer/signup

you will also not be able to get to the specific archive data of your wallet.

So the question arises:
Will it be possible, as a result of correspondence with the support service, to actually get the first archived copies of your Wallet.aes. json for which you know the password. ?
And how can you then get their private key in WIF format using BTCrecover or other tools ?

So, does anyone have experience with requests like this ?
Please share your experience.

Hello. I just made an account to respond to this thread. I too am currently in negotiations with blockchain.com to try to regain access to my account. Their login screen hangs for me, so even after activating my device, I can't get in. Anyone else have this problem? In my case, I have my password and access to the relevant email address, and I STILL can't get in.

I tried your suggestion for downloading the most recent .json wallet, and it gave me a screen of code that included "Authorization Required. Please check your email." So I did, and I authorized the login, but returning to the screen gives me nothing.

Can you teach me how to instruct the blockchain.com website to serve a current version of my .json wallet? What am I doing wrong? It might solve all my problems. (Or not, but I'll take anything at this point.)