BetCrypto,

Do you agree the purpose of not allowing multiaccounters is to prevent abuse?  such as bonus abuse,  limits abuse,  fraudulent behavior?


If you can agree with that,  please tell us which one of those this player is guilty of.   The world is not black and white, there is grey. 

If he did not defraud you in anyway,  or abuse any of your pormotions with his 2nd account,  then you should pay him.



He told your support to disable his account.  He did not say permanently, nor did he say remove it from the system.  He wanted a cool down period which any respectable site would offer. 


You are hiding behind this rule because you cant afford to pay.  Simple as that